Frequently Asked Questions
Everything you need to know about shopping with TONI&GUY SHOP.
Are all products sold on the site authentic?
Yes, we are an authorized retailer for all brands we carry. Every product is sourced directly from the official manufacturers to ensure 100% authenticity and professional quality.
What are your shipping rates and delivery times?
We offer standard and express shipping options. Standard shipping typically takes 3-5 business days, while express delivery takes 1-2 business days. Rates are calculated at checkout based on your location.
Can I return a product if I am not satisfied?
We accept returns on unopened and unused products within 30 days of purchase. Due to hygiene and safety standards, we cannot accept returns on hair tools or liquids that have been opened or used.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are processed through a secure, encrypted payment gateway.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to monitor your package's progress.
What should I do if my item arrives damaged?
If your order is damaged during transit, please contact our customer service team within 48 hours of delivery with your order number and photos of the damage so we can arrange a replacement.